Grievance Redressal System

Description

The “eSamadhan DULB Haryana Department” App (earlier Swachh Haryana Department App) has been developed by the Department of Urban Local Bodies, Haryana. The Department officials can update the status of the Grievances received from citizens using this app.

Privacy Policy

“eSamadhan DULB Haryana Department” App is used by officers/officials of the Department of Urban Local Bodies Haryana. Using this App/Web Portal, the Department officials can update the status of the Grievances received from citizens.

This privacy policy applies to the “eSamadhan DULB Haryana Department” app for mobile devices that was created by the Department of Urban Local Bodies, Haryana (hereby referred to as "Department"). This service is intended for use "AS IS".

Information Collection and Use

The Application collects information when you download and use it. This information may include information such as:

• Your device's Internet Protocol address (e.g. IP address)
• The pages of the Application that you visit, the time and date of your visit, the time spent on those pages
• The time spent on the Application
• The operating system you use on your mobile device

The Application collects your device's location, which helps to determine your approximate geographical location and make use of it in the following ways:

• Geolocation Services: The Service Provider utilizes location data to provide features such as personalized content, relevant recommendations, and location-based services.
• Analytics and Improvements: Aggregated and anonymized location data helps the Service Provider to analyze user behavior, identify trends, and improve the overall performance and functionality of the Application.
• Third-Party Services: Periodically, the Service Provider may transmit anonymized location data to external services. These services assist them in enhancing the Application and optimizing their offerings.

Third Party Access

The Department does not share your personal information with third parties except as described in this Privacy Policy.

Opt-Out Rights

You can stop all collection of information by the Application easily by uninstalling it. You may use the standard uninstall processes as may be available as part of your mobile device or via the mobile application marketplace or network.

Data Retention Policy

The Department will retain User Provided data for as long as you use the Application and for a reasonable time thereafter.

Security

The Department is concerned about safeguarding the confidentiality of your information. The Department provides physical, electronic, and procedural safeguards to protect information the Department processes and maintains.

Changes

This Privacy Policy may be updated from time to time for any reason. The Department will notify you of any changes to the Privacy Policy by updating this page with the new Privacy Policy. You are advised to consult this Privacy Policy regularly for any changes, as continued use is deemed approval of all changes.

This privacy policy is effective as of 21.01.2025

Your Consent

By using the Application, you are consenting to the processing of your information as set forth in this Privacy Policy now and as amended by the Department.

Contact Us

If you have any questions regarding privacy while using the Application, or have questions about the practices, please contact the Department via email at itcell-ulb@hry.gov.in.