“eSamadhan DULB Haryana Citizen” (earlier Swachh Haryana Citizen) is a Mobile App for citizens of Haryana. Using this app, citizens can lodge their complaints regarding Municipal Services to their respective Municipalities directly. On submission of the complaint by a citizen, it is forwarded to Supervisors of the concerned Municipality who will take necessary action on the complaint.
When you use “eSamadhan DULB Haryana Citizen”, some personal information is collected from and about you. We are committed to protecting the security of this information and safeguarding your privacy. This privacy policy sets out the details of the personal information collected, the way it is collected, by whom as well as the purposes for which it is used. Your registration on the App signifies that you have accepted the terms of this Privacy Policy and your use of the App signifies your continued acceptance thereof. This Privacy Policy may be revised from time to time and you will be notified of all such changes. Your continued use of the App after revision of the Privacy Policy shall signify your acceptance of the revised Privacy Policy. However, you may be also required to provide consent explicitly to the terms of the Privacy Policy as revised from time to time to use the App.
a. When you register on the Citizen App, the following information is collected from you and stored securely on a server operated and managed by the Department of Urban Local Bodies, Haryana (Server):
This information will be stored on the Server and a unique digital ID (Token) will be pushed to your App. The Token will thereafter be used to identify you in all subsequent App related transactions and will be associated with any data or information uploaded from the App to the Server.
b. Registration on the Portal / Staff App will be performed centrally by Directorate of Urban Local Bodies, Haryana. This registration shall be based on the following information which shall be submitted by you to Directorate of Urban Local Bodies, Haryana through the Head of concerned Municipality and stored securely on a server operated and managed by Directorate of Urban Local Bodies, Haryana (Server):
Login credentials shall be shared with you by Directorate of Urban Local Bodies, Haryana through the Head of concerned Municipality.
c. When a registered user accesses the App for the first time after completing the Registration process, the App will request for accessing location services of his/her mobile device. These permissions are required by the App for providing complete functionality. Only after providing these permissions, the registered user will be able to submit a Complaint through the App.
d. When a registered user submits a Complaint, the App captures:
Upon clicking the Submit button, the App pushes this information along with the Token to the Server and this information is securely stored on the Server for further processing.
e. When an Authorized Staff of the Municipality / its appointed Vendors accesses the Staff App for resolving the Complaint, the Staff App captures:
a. The personal information collected from you at the time of registration under Clause 1(a) above, will be stored on the Server and only be used by the Government of Haryana in anonymized, aggregated datasets for the purpose of generating reports and other statistical visualizations for the purpose of providing service or for decision-making with respect to the subject of Complaints managed by the App.
b. Your Token of Citizen App will only be co-related with your personal information to enable Authorized Officials of the Municipality / or any other Department/Board/Corporation of the Government of Haryana to reach out to you in case the nature of Complaint is not clear.
c. The location-based information submitted under Clause 1 (c) shall be utilized by:
The location-based information submitted under Clause 1 (c) shall be pushed to the Server for making it available to Government Departments for assessment of performance of Authorized Officials and Staff of the Municipality / or any other Department/Board/Corporation of the Government of Haryana.
d. The photo/picture-based information submitted under Clause 1 (c) shall be utilized by:
e. The text-based information submitted under Clause 1 (c) shall be utilized by:
f. The information collected under Clause 1 will not be used for any purpose other than those mentioned in this Clause 2.
g. Access to information within the System is controlled strictly through role-based access control and unauthorized access to information is restricted by the System.
a. All personal information collected from you under Clause 1(a) at the time of registration will be retained for as long as your account remains in existence and if any actions have been commenced under Clause 2 with respect to a Complaint resolution.
b. No personal information/information regarding Complaints submitted will be retained on the mobile device of the registered user / Authorized Officials of the Municipality / or any other Department/Board/Corporation of the Government of Haryana.
c. Nothing set out herein shall apply to the anonymized, aggregated datasets generated by the personal data of registered users of the App or any reports, heat maps or other visualizations created using such datasets.
d. Nothing set out herein shall apply to any data that is generated by Authorized Officials of the Municipality / or any other Department/Board/Corporation of the Government of Haryana during the course of resolution of the Complaint or that which is generated outside the System for any other purpose(s).
a. As a registered user, you have the right to access your profile at any time to add, remove, or modify any registration information that you have supplied.
b. You cannot manage the communications that you receive from us or how you receive them. If you no longer wish to receive communications from us, you may cancel your registration. If you cancel your registration, all the information you had provided to us will be deleted after such cancellation.
a. The App is equipped with standard security features to protect the confidentiality and security of your information. Data is secured in transit as well as at rest. Personal information provided at the time of registration is encrypted before being uploaded to the Server where it is stored in a secured manner.
b. For security purposes and to ensure that this service remains available to all users, the System employs software programs to monitor network traffic to identify unauthorized attempts to upload or change information, or otherwise cause damage.
c. Except for authorized law enforcement investigations, no other attempts are made to identify individual users or their usage habits. Raw data logs are used for no other purposes and are scheduled for regular deletion.
d. Unauthorized attempts to upload information or change information on this service are strictly prohibited and may be punishable under the Indian IT Act.
Save as otherwise set out in Clause 2 with respect to information provided to persons undertaking resolution of Complaints, no personal information collected by the App will be disclosed or transferred to any third party.
If you have any concerns or questions in relation to this Privacy Policy, you may address them to the Nodal Officer, Department of Urban Local Bodies, Haryana whose contact details are as follows: itcell-ulb@hry.gov.in.